Shipment exception console / Atlanta
An operations team needs to understand a delayed shipment without checking several carrier and customer screens.
What we can take on
Summarise approved tracking events and suggest a draft customer update for staff review.
AI and application engineers build the data and user workflow; QA evaluates failure cases; your domain reviewer sets what counts as a useful and acceptable response.
Where we test the limits
Test late events, duplicate webhooks, missing tracking IDs and permission boundaries. Include uncertain outputs, unsupported answers and source permissions in the evaluation.
Representative evaluation cases, source and access checks, visible failure handling and a user workflow that still works when the model cannot answer.